At Kelsey Treks, we aim to deliver your orders quickly and efficiently, no matter where you are in the world. This Shipping Policy explains how we handle deliveries and related processes.
Order Processing
Orders are typically processed within 2–3 business days after they are placed. You will receive a confirmation email once your order has been processed and is ready for shipment.
Delivery Time
Delivery times vary depending on your location. While most orders are delivered within 7–15 business days, some international destinations may take longer. We strive to ensure your products reach you as quickly as possible.
Shipping Methods
We partner with trusted courier and logistics providers to ensure safe and reliable delivery of your orders. You will receive a tracking number once your package has been dispatched.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you confirm your purchase.
Cash on Delivery
As we operate on a cash-on-delivery basis, you will be required to pay for your order upon delivery. Please ensure someone is available at the delivery address to complete the payment and receive the package.
Delayed or Lost Packages
While we make every effort to deliver on time, unforeseen delays may occur due to courier issues or customs processing. If your package is significantly delayed or lost, please contact us at [email protected] and we will assist you in resolving the matter.
Contact Us
If you have any questions regarding shipping or need assistance with your order, please reach out to us at [email protected].