At Kelsey Treks, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted for our products.
Eligibility for Returns
You may request a return if the item you received is damaged, defective, or significantly different from what you ordered. The product must be returned in its original condition and packaging, with all included accessories.
Timeframe for Returns
Return requests must be made within 7 days from the date of delivery. Requests made after this period will not be eligible for return or refund.
Process for Returns
To initiate a return, please contact us at [email protected] with your order details and a description of the issue. Our team will review your request and provide instructions for returning the product.
Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the same method as the original payment, which is cash on delivery. Refunds are typically completed within 7–10 business days.
Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, safety, or use-related concerns. We will inform you at the time of purchase if the item falls under this category.
Exchanges
If you received a defective or incorrect product, we may offer an exchange instead of a refund, depending on product availability.
Contact Us
For questions or to start a return, please reach out to us at [email protected] with your order number and details.